Shipping and return policies for Dub-Stuy
- Shipping Info
All physical and merch orders are shipped from the United Kingdom. Please allow up to five working days from purchase for order to be shipped.
- Return Policy
Should you wish to return your item(s) for any reason please contact us at firstname.lastname@example.org within 14 days from receiving your order explaining the reason for your returns request. A case number will then be issued to you. Item(s) should be returned within 14 days from receipt of your case number.
Exchanges/returns will be processed upon receipt of the regarding item(s). Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange, refund or credit.
Packages sent without first contacting us will not be accepted.
Dub-Stuy Records reserves the right to replace the faulty item with one of the same style, size and color. Where unavailable, refunds will be processed through the original payment method.
Incorrect item, missing item or faulty item
If you believe there is a fault with an item you have received, please contact us as soon as you discover the issue to start the returns/exchange procedure and we will do our best to resolve the problem. A replacement will be sent where the item is still available. Under these circumstances, the shipping cost of the replacement where items are missing, or the return shipment where an incorrect or faulty item has been received will be covered by Dub-Stuy Records
Dub-Stuy Records store credit will be given when an exchange is unavailable and is valid for a period of 12 months from the initial date of issue.